Last updated: [DD Month YYYY]

This Cookie Policy explains how [Company Name] (“we”, “us”, “our”) uses cookies and similar technologies on [website domain] (the “Website”). It should be read together with our Privacy Policy: [Privacy Policy URL].

1) What are cookies?

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. Cookies help websites remember information about your visit, such as your preferences, and can be used for analytics and functionality. Similar technologies include local storage, pixels, and SDKs (we refer to these collectively as “cookies”).

2) Why we use cookies

We use cookies to:

• Make the Website work properly (security, page navigation, form protection)

• Remember your preferences (where enabled)

• Provide features like live chat (where enabled)

• Measure and improve Website performance using analytics (Google Analytics, where enabled)

3) Cookie categories we use

Depending on your choices, we may use the following categories:

Strictly necessary cookies

These cookies are required for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as submitting forms or setting your privacy preferences.

Laravel note: Websites built with Laravel commonly use cookies for session handling and security protections (for example, CSRF protection and session cookies). These are typically strictly necessary.

Functional cookies

These cookies enable enhanced functionality and personalisation, such as live chat and remembering certain user preferences. If you do not allow these cookies, some or all of these services may not function properly.

Analytics cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. We use Google Analytics to understand how visitors use the Website (e.g., pages visited, time on site). Analytics cookies are only used where required by law and according to your cookie preferences.

Marketing cookies (optional)

We only use marketing cookies if we run marketing/remarketing tools (e.g., advertising pixels). If you do not use marketing cookies, you can remove this section.

4) Examples of cookies (your exact cookies may vary)

Your site may use cookies like:

• Session and security cookies (Laravel):

  • laravel_session (or your configured session cookie name) – maintains session state

  • XSRF-TOKEN – helps protect against CSRF attacks

• Consent preference cookies (cookie banner):

  • cookie_consent / cookie_preferences (name varies) – stores your cookie choices

• Google Analytics cookies (common examples):

  • _ga – distinguishes users

  • _ga_[…] (GA4) – maintains session state

  • _gid – distinguishes users (typically short-lived)

• Live chat cookies (provider-dependent):

  • Cookies set by [Live Chat Provider Name] to enable chat functionality and remember you between visits

5) How to manage cookies

You can manage cookies in these ways:

• Cookie banner / preference centre: If we provide a cookie banner, you can accept or reject optional cookies and change your choices later (if a “Cookie Settings” link is available).

• Browser settings: Most browsers let you block or delete cookies. Note that blocking strictly necessary cookies may cause parts of the Website (including forms or live chat) to stop working properly.

6) Consent

Where required by law, we use optional cookies (such as analytics and functional cookies) only after you have given consent. You can withdraw or change your consent at any time via cookie settings (if available) or through your browser.

7) Third-party cookies

Some cookies are placed by third parties we use for services on our Website, such as Google Analytics and live chat. These third parties may process data outside the UK/EEA. Please see our Privacy Policy for details on international transfers and safeguards.

8) Updates to this Cookie Policy

We may update this Cookie Policy from time to time. The latest version will always be posted on this page with the updated date.

9) Contact

If you have questions about our use of cookies, contact us at [privacy@company.com].